HealthDrive is seeking an enthusiastic full-time IT Support Specialist to join our team. As part of the Help Desk team, this individual will be responsible for providing excellent first-line support to our remote and in-office users who utilize HealthDrive software systems and other 3rd party apps. This team member will also train users on HealthDrive’s software systems. Support also includes triage of simple to moderately complex issues, SQL database maintenance, resolution and follow-up of tickets, as well as escalation to a senior IT team member as necessary. 

We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building!

What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, hybrid schedule opportunity, monthly meal program, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses.

HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.

HealthDrive is a place where everyone can grow and training is provided. Join our diverse team today!

• Triage, resolve, and/or escalate technical issues raised by end users
• Respond to daily Help Desk tickets
• Account creation and configuration of hardware/software needs for new hires
• Imaging of computers
• Software QA testing and documentation
• Train and instruct best practices for HealthDrive employees and remote staff
• IT support to projects and departments outside the department as needed
• Other duties and tasks may be assigned as appropriate or necessary
  

Skills & Specifications

• Analytical Problem-Solving Skills – must be adept at analyzing technical challenges, identifying possible causes, and advocate for solutions.
• Must have a desire to provide superior customer service for internal and external facing customers
• Excellent written and oral communication skills – must possess the ability to listen and relay information to all audiences
• Excellent organizational skills with the ability to handle and prioritize multiple projects
• Healthcare application and healthcare industry knowledge helpful
• Electronic Health Records (EHR) and/or medical billing system experience desired
• Ability to take direction from all levels
• Exhibit a high level of individual initiative as well as work well within a collaborative team environment

Education & Qualifications

• Bachelor’s degree required; degree in Health Information Management (HIM) preferred
• Registered Health Information Technician (RHIT®) certification a plus

Preferred Abilities

• Advanced configuration knowledge of current Windows operating systems
• Basic to intermediate database reporting skills (ability to read and write basic T-SQL scripts)
• Advanced MS Office skills
• Understanding of Active Directory and Windows networking management
• 1-3 years of experience (including internships) in process troubleshooting and supporting the timely resolution of issues

Work Environment

Office setting. Desk/Computer/ General office equipment. The noise level in this work environment is usually light to moderate.

Physical Requirements

• Ability to sit for long periods of time.
• Ability to lift up to 10 lbs. occasionally for duties related to office work.