HealthDrive is seeking an enthusiastic full-time Provider Support Specialist to join our team! As a Provider Support Specialist within our Primary Care division, you will play a crucial role in ensuring that our Nurse Practitioners (NPs) working in nursing home settings feel supported and equipped to deliver exceptional care to their patients. You will serve as a bridge between the NPs, the facility, and our organization, addressing their needs, and fostering a supportive environment conducive to their professional growth and well-being.

What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, remote work opportunity, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses.

HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.

HealthDrive is a place where everyone can grow and training is provided. Join our diverse team today!

• Regular Check-Ins: Conduct regular check-ins with Nurse Practitioners working in nursing homes to assess their well-being, job satisfaction, and any challenges they may be facing.
• Needs Assessment: Identify the needs of Nurse Practitioners, including clinical support, resources, training, and emotional support, and take proactive steps to address them.
• Resource Allocation: Collaborate with internal departments to ensure that Nurse Practitioners have access to necessary resources, such as medical supplies, educational materials, and administrative support.
• Problem Solving: Serve as a point of contact for Nurse Practitioners to express concerns, troubleshoot issues, and provide solutions to any obstacles they encounter in their roles.
• New Hire Onboarding: coordinate and manage field training schedule. Stay in communication with the new hire throughout their first 3 weeks to ensure they are settling in.
• Training and Development: Coordinate training sessions, workshops, and continuing education opportunities tailored to the specific needs of Nurse Practitioners in nursing home settings.
• Policy Implementation: Facilitate the implementation of organizational policies and procedures within nursing home environments, ensuring compliance while also addressing the unique challenges faced by Nurse Practitioners in these settings.
• Communication: Maintain open lines of communication between Nurse Practitioners, nursing home administrators, and internal stakeholders, fostering a collaborative and supportive environment.
• Performance Monitoring: Monitor the performance of Nurse Practitioners, providing constructive feedback and recognizing achievements to encourage professional growth and excellence in patient care.
• Crisis Management: Act as a support resource during crisis situations, offering guidance, empathy, and assistance in navigating challenging circumstances.
• Client Relationship Management: Build and maintain strong relationships with key decision-makers, administrators, and staff at nursing home facilities.
• Client Needs Assessment: Conduct thorough assessments of each nursing home's needs, challenges, and goals to offer appropriate services and solutions.

Skills & Specifications

• Strong customer service skills
• Strong problem-solving skills
• Strong crisis management skills
• Empathy and compassion
• Strong communication skills

Education & Qualifications

• High school diploma or equivalent required; bachelor’s degree in psychology, human services, social work, etc. preferred.
• Experience working in a skilled nursing facility is a major plus.
  

Work Environment

This role can be fully remote. To work from home, this person should have a quiet space conducive to productivity and privacy, especially concerning HIPAA.

Physical Requirements

• Ability to sit for long periods of time.
• Ability to use office equipment such as computer, phone, fax, and copier.
• Ability to lift up to 10 lbs. occasionally for duties related to office work.