HealthDrive delivers specialized and primary care on-site services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.

The IT Support Specialist I provides first line contact and ticket ownership for our Framingham headquarters staff, field team, and providers operating in 15+ states. Our department is integral in shaping how HealthDrive uses the software systems we create; we also are responsible for supporting 3^rd party software and hardware our staff utilizes on a daily basis. Our ideal candidate will be adept at resolving both hardware/software issues and, when needed, escalating more complex requests to senior IT members.

What we offer:

• PPO Medical, Dental, and Vision Insurance
• Hybrid schedules
• Profit sharing program
• 401(k) + Company match
• Paid Time Off
• Monthly meal program
• Free on-premises gym
• Employee discounts

Essential duties for the role:

• Triage tickets and resolve them in a timely manner
• Participate in entire lifecycle for laptops, from imaging to deployment
• Assist with staff onboarding process
• Maintaining inventory control
• Support departmental initiatives
• Train and document best practices for staff
• Basic SQL database management
• Provide best-in-class customer service

What we’re looking for:

• Analytical Problem-Solving Skills – must be interested in and ready to analyze technical challenges, identifying possible causes, and advocate for solutions.
• Must have a desire to provide superior customer service for internal and external facing customers
• Excellent written and oral communication skills – must possess the ability to listen and relay information to audiences of varying technical levels
• Exhibit a high level of individual initiative as well as work well within a collaborative team environment
• Understanding of Active Directory and Windows networking management
• Experience with Windows based laptops and desktops

Skills that make you stand out:

• Previous experience working within a healthcare environment
• Advanced configuration knowledge of current Windows operating systems
• Basic to intermediate database reporting skills (ability to read and write basic T-SQL scripts)
• Prior experience with remote management tools
• Experience with ITSM software (FreshService, ServiceNow, etc.)
• Excellent interpersonal skills